Help Center – Everything You Need to Know Before Your Visit

Any Questions?
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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs

What is the Art Gallery of Ontario (AGO)?

The AGO is a major art museum in Toronto, housing over 120,000 works across a broad collection including Canadian, Indigenous, and international art.

Where is the AGO located?

The AGO is situated at 317 Dundas Street West in downtown Toronto, near Grange Park.

When was the AGO established?

The museum was founded in 1900 and has undergone several name changes before adopting its current name in 1966.

What is the significance of The Grange?

The Grange is the oldest part of the AGO complex, a historic Georgian-style manor dating back to 1817 and designated a National Historic Site.

Who designed the recent AGO expansion?

The major renovation from 2004 to 2008 was designed by architect Frank Gehry and features the distinctive Galleria Italia canopy.

What are the opening hours of the AGO?

The museum is open Tuesday through Sunday, with varying hours from 10:30 AM to as late as 9:00 PM on Wednesdays and Fridays; it is closed on Mondays.

Does the AGO offer guided tours?

Yes, guided tours are available to enhance visitors’ understanding of the collections and exhibitions.

What are some highlights of the AGO’s permanent collection?

Notable highlights include Henry Moore sculptures, Indigenous and Canadian art, and the Yayoi Kusama Infinity Mirror Room.

Is the AGO accessible by public transit?

Yes, visitors can reach the AGO via the TTC subway (St. Patrick Station) and streetcar route 505 Dundas.

Are there dining options inside the AGO?

The museum features a Bistro, an Espresso Bar, and the Norma Ridley Members’ Lounge for refreshments.

Can I visit the AGO’s library and archives?

The Library and Archives are open to the public by appointment and serve as a research resource.

What makes the Galleria Italia special?

It is a 200-metre glass and wood canopy inspired by Italian design, supported by a steel frame and named for its Italian-Canadian donors.

Are there any special exhibitions at the AGO?

The gallery regularly hosts travelling exhibitions alongside its extensive permanent collection.

Does the AGO provide facilities for events?

Yes, the museum offers event spaces including a theatre, lecture hall, and workshops.

Is there an artist-in-residence program at the AGO?

Yes, selected artists receive studio access and support through the Anne Lind AiR Studio program.

What can visitors expect in the Weston Family Learning Centre?

It provides hands-on activities, youth programs, and art workshops designed to engage visitors creatively.

Is photography allowed inside the AGO?

Photography policies vary by exhibition; visitors should observe posted guidelines to respect artwork preservation.

Are pets allowed in the AGO?

Pets typically are not permitted except service animals, in line with standard museum policies.

What is the museum’s approach to cultural sensitivity?

AGO actively promotes cultural respect, reflected in its renaming of artworks and repatriation efforts.

Does the AGO have free admission days?

Admission is free for visitors 25 years and under, with other special programs for members.